FUELED Operator's Playbook

01

The WHY — Why Health Coaching Changes Culture

Vision + Mission + Goal = A Fueled, High-Performing Team

VisionDevelop a team that operates from genuine vitality — not willpower and depletion

MissionCoach individuals in whole-person health to unlock the energy that drives performance and culture

GoalBuild a culture where health is the standard — not the exception — and results compound because people are fueled

Every leader wants a high-performing team. But performance without the underlying health infrastructure is borrowed energy — and borrowed energy always comes due. People do not bring their best thinking, their most creative problem-solving, or their most generous leadership when they are running on depletion, disconnection, and stress. Health coaching through the FUELED System addresses the root — not just the fruit.

The Coaching Difference

"When leaders coach the whole person — not just the professional — something irreversible happens. People begin to own their own vitality. They stop waiting to be managed into wellness and start building it intentionally. That shift — from depleted compliance to fueled ownership — is the culture change every leader is actually looking for."

Layla McGlone · Capacity OS™ · FUELED System

WHAT FUELED HEALTH COACHING DOES THAT WELLNESS PROGRAMS CAN'T

Creates psychological safety for honest conversations about health, energy, and what is actually costing people their best

Moves people from passive wellness consumers to active architects of their own vitality across all four zones

Builds trust through consistent presence — a coach who shows up every session for the whole person, not just the performance metrics

Develops whole-person leadership capacity — Physical, Emotional, Relational, and Spiritual — not just professional skill sets

Produces measurable behavior change through Action Plans, 4-zone check-ins, and honest accountability

Gives people a framework for whole-person growth they can return to again and again — compounding in value across every season of life

02

Before You Begin — Three Decisions to Make First

Clarity before launch protects everything that follows

Before you introduce the FUELED System to your organization or coaching practice, get clear on these three questions. The answers will shape your invitation, your scheduling, your tool selection, and ultimately your results.

Who Will Coach?

Not everyone is ready to facilitate FUELED coaching. Look for leaders with high EQ, genuine care for whole-person health, and the capacity to hold space without fixing or prescribing. Consider internal coaches, an external operator, or a hybrid model. Complete your own FUELED system first — always.

Who Will Be Coached?

Identify the individuals who would benefit most right now — and who are ready. FUELED coaching works best when the coachee is willing and hungry, not assigned against their will. Start with people who already sense the connection between their personal health and their professional performance.

What Are Your Desired Outcomes?

Name what success looks like before you start. Is it reduced burnout? Greater team energy? A culture where self-care is a leadership standard? The more specific your outcomes, the easier it becomes to measure progress, adjust the approach, and celebrate the wins that matter most.

03

The Email Invitation — Your Launch Template

Your invitation sets the tone for everything that follows — make it feel like an honor

The way you invite someone into FUELED coaching communicates the value of what you are offering before they've opened a single tool. It should feel personal, specific, and genuinely honoring. Personalize boldly. Brackets indicate fill-in fields.

SUBJECT: An Invitation to Get Fueled · [Your Name] + Whole-Person Health Coaching

Dear [First Name], I want to share something I've been thinking about — and I'd like to offer it to you. Over the next [___] months, I'm inviting a select group of leaders to participate in a coaching program built around the one thing that makes everything else possible: your health, your energy, and your whole-person vitality. This is not a wellness challenge. This is not a program about eating better or sleeping more — though both will likely happen. This is a structured, personalized coaching experience built around the FUELED System — a 4-zone framework that addresses your Physical, Emotional, Relational, and Spiritual health as the interconnected operating system they actually are. We will meet for [___] sessions, starting [date] through [date]. Each session will be confidential, focused, and action-oriented. You will leave each one with a clear next step — and someone genuinely in your corner. I chose you because I believe in what you are capable of — and because I know that when you are truly fueled, the people around you feel it too. Attached is a brief overview of how the program works. If this resonates, reply to this email and we'll get your first session on the calendar. With respect and genuine belief in your potential, [Your Name] · [Title] · [Contact]

04

Onboarding Your Coachee

What to know — and do — before you meet

Your Prep as Coach

Complete your own 4-Zone Health Wheel before their session — know your zones

Have your Welcome Letter and Coaching Commitments ready to share

Prepare the Coaching Schedule to complete together at Session 1

Bring the 30/90/180-Day FUELED Goals Sheet

Know your #1 opener question in advance

Set your intention: you are there to fuel greatness, not fix problems

Your Coachee's Prep

Confirm appointment is in their calendar with the meeting link

Ask them to complete the 4-Zone Health Wheel before Session 1

Let them know: this is a safe, confidential space — no judgment, only growth

Tell them the session ends on time — always

Explain "Good & New" so they arrive ready to celebrate something

Ask them to arrive with one question about their health they've been carrying

The Welcome Energy: The first session sets the emotional contract for the entire relationship. Arrive warmed up, grounded, and genuinely excited about this person's potential. Your energy is the first tool you deploy — before you open a single worksheet.

05

Your Scheduling System — Cadence, Calendar & Consistency

Getting your scheduling right is foundational, not administrative

A well-structured calendar communicates that FUELED coaching is a priority — not an afterthought. Choose your cadence, build it into both calendars, and hold it with the same consistency you are coaching your coachee to bring to their own health practices.

Option A · Monthly 60-Minute Sessions

1× per month · 12 sessions per year

Ideal for executive leaders, senior coaches, and new relationships

Allows time between sessions for deeper implementation and real-world testing of FUELED practices

Best suited for individual leaders on 6–12 month FUELED coaching contracts

Recommended when depth matters more than frequency

Option B · Bi-Weekly 30-Minute Sessions

2× per month · 24 sessions per year

Ideal for team leaders, managers, and high-accountability health programs

More frequent touchpoints create stronger habit loops and faster FUELED momentum

Best suited for team-wide programs or leaders in active health and life transition

Recommended when consistency and frequency drive the most growth

SCHEDULING BEST PRACTICES — INSTALL THESE FROM SESSION 1

Use Google Calendar — send the invite immediately. As soon as a session date is agreed on, send a calendar invite with the meeting link. This puts the appointment in both calendars and signals that this is a real, protected commitment.

Batch-schedule the full contract upfront. At Session 1, schedule every session for the full contract period right then and there. When every session is already on the calendar, FUELED coaching becomes part of the rhythm — not something to reschedule monthly.

Set a 24-hour reminder for both of you. Ask your coachee to send their #1 health need 24 hours before each session. This creates a powerful pre-session ritual that sharpens focus and ensures both parties arrive prepared.

Protect the session — honor the boundary. Begin on time. End on time. Always. This models the very time stewardship and self-care discipline you are coaching them to practice.

Confirm 24–48 hours in advance. A brief message: "Looking forward to our session tomorrow at [time]. Please send your #1 health need before we meet." This one message builds anticipation, reinforces accountability, and keeps no-shows rare.

06

The 5 Practices of World-Class Coaches

These are not techniques — they are disciplines. Never stop sharpening them.

01

Active Listening

Most people listen to respond. World-class coaches listen to understand.

Take time to fully listen before forming a response. Let the coachee finish. Resist the urge to problem-solve before they're done speaking.

Mirror back what you hear: "What I'm hearing is… is that accurate?" This practice opens profound ah-ha moments and builds deep trust.

Listen not just to the words but to what isn't being said. Tone, hesitation, and repetition are often more revealing than the content itself.

Take notes. Good notes show your coachee that what they say matters — and help you spot 4-zone patterns across multiple sessions.

02

Powerful Questions

Questions are the primary tool of a coach. The right one unlocks everything.

Avoid yes/no questions. Ask open-ended questions that invite reflection and require a real answer about the whole person.

Ask one question at a time. Stacking three questions is a way of not trusting the first one. Ask. Then wait.

Sit in the silence after a great question. The gold in FUELED coaching is almost always found in the pause.

When in doubt, ask: "What would you tell a close friend in your exact situation?" It bypasses defensiveness and unlocks truth.

03

4-Zone Perspective

You see the whole person when they can only see the presenting problem.

Your distance from their situation is your greatest asset. A depleted coachee cannot see their own depletion clearly — you can.

When someone presents a professional problem, check the 4 zones first. Most performance issues have a health root.

Challenge belief systems with care: "Is that always true?" and "Which zone is this really coming from?" are powerful pattern-interrupts.

Celebrate forward movement. Sometimes the most important perspective shift is reminding someone how far they have already come.

04

Concise Action Plans

Talk is cheap. Transformation happens when people take committed, calendared action.

Every session ends with at least one clear, specific Action Plan with a due date and measurable evidence of completion.

Let the coachee generate the plan. When people create their own FUELED commitments, ownership follows naturally.

S.M.A.R.T. is the standard: Specific, Measurable, Achievable, Relevant, Time-bound. Vague health plans produce vague health results.

At the start of every session, review the previous Action Plans before moving forward. Accountability without review is just encouragement.

05

Positive Reinforcement

Health change is hard. Make room for the wins — because they fuel the next step.

Begin every session with Good & New. This is not small talk. It primes the brain for growth and builds the habit of noticing progress.

Name specific wins out loud: "You prepped your meals for the whole week. That took intention. That matters." Generic praise fades. Specific recognition lands.

End every session with affirmation. Not flattery — truth. Tell your coachee what you genuinely observe in them across their 4 zones.

When a coachee struggles, normalize it without lowering the standard: "This is hard — and you're still here. That says everything."

The Coach's Commitment

"We cannot give away what we haven't received. As long as you facilitate this material, work through it yourself. Complete your own FUELED system. Know your own 4 zones. Your coachees will feel the difference between a coach who lives this and one who merely teaches it."

Layla McGlone · Capacity OS™ · FUELED System

07

Session Anatomy — Structure That Drives Vitality & Action

Every FUELED session has a start, a middle, and an end — use this rhythm every time

Every Session — Regardless of Length

Start with Good & New. Celebrate a health win — however small. The hard work comes — make room for the positive first.

Agree on the #1 zone of focus. Name the desired outcome before going deeper into any tool or challenge.

Let the coachee own their plan — they generate the Action Plan, not you. Ownership must be earned, not assigned.

Reference FUELED tools actively. Ask: "Where are you in the Health Wheel this week?" "What did your Gratitude practice surface?"

End with affirmation and positive reinforcement. Always. Every session. No exceptions.

The 30-Minute Session

:00
Good & New — celebrate one health win since last session

:05

Set the #1 zone focus — name the desired outcome for today

:10

Unpack the need: What zone is this? What's really going on? What's needed?

:20

Design the Action Plan — specific, measurable, due date. Coachee owns it.

:25

Review prior Action Plans — progress, roadblocks, and support needed

:30
Reconfirm focus. Read back the Action Plan. Close with genuine affirmation.

The 60-Minute Session

:00
Good & New — celebrate wins (5 min — do not skip this)

:08

Set the #1 zone focus and name the desired outcome for the session

:15

Deep unpack — use 4-Zone Health Wheel or relevant FUELED tool if needed

:30

Mid-session check: are we on track? Pivot to a different zone if needed.

:35

Design Action Plans — up to 3 items. Evidence of completion. Due dates.

:50

Review prior commitments. Address roadblocks. Name support resources.

:58
Reconfirm all Action Plans. Name Hot Topic for next session. Close with affirmation.

08

100 Coaching Questions — By Category

For every FUELED coaching moment — drawn from 20+ years of practice

OPENING & CHECK-IN · Session starters

What's one health win since we last spoke?

What zone needs the most attention today?

What are you most proud of this week across your 4 zones?

If you could shift one thing today, what would it be?

What's your energy level right now — 1 to 10?

What would make today's session a real win for you?

What has been on your mind most since our last session?

Which zone felt most alive this week — and which felt depleted?

UNPACKING THE ZONE · Getting to the real issue

What's really going on in that zone right now?

What would you tell a close friend in your exact situation?

What are you not saying that needs to be said?

What's been getting in the way of your best health practice?

What story are you telling yourself about this zone?

What would you do if you weren't afraid or depleted?

Where do you feel most stuck right now?

What does this zone cost you when nothing changes?

Which Dream Robber is loudest in this area right now?

What would have to be true for this zone to thrive?

ACTION PLANNING · From insight to committed action

What are you going to do about this — specifically?

What small sustainable win can you start with today?

What would make this easier to follow through on?

What would you need to let go of to move forward?

What is one step you can take before we meet again?

Who could support you with this practice?

If you only did one thing this week for your health, what should it be?

What would evidence of completion look like for this?

ACCOUNTABILITY · Checking in on commitments

How did your Action Plan go since last session?

What did you accomplish? What got in the way?

On a scale of 1–10, how consistent were you this week?

What can we learn from what happened?

What would a 10 out of 10 consistency look like for you?

What would you do differently next time?

What is the cost of not doing this — to your health and your team?

What do you need from me to stay on track?

MINDSET & BELIEF · Challenging limiting thinking

What do you believe about yourself in this health area?

Where did that belief come from?

Is that belief fueling you or robbing you?

What would your best fueled self do right now?

What are you tolerating in your health that you shouldn't be?

What would you need to believe to move forward with confidence?

Which Dream Robber is speaking most loudly here — Fear, Doubt, Insecurity, Comparison, or Guilt?

What would your Freedom Four declaration look like in this moment?

ENERGY & VITALITY · The physical zone

What is fueling your energy right now — and what is draining it?

When do you feel most physically alive and well?

What does your body need right now that it's not getting?

How is your physical health affecting your leadership this week?

What is one meal prep or nourishment practice you could start this week?

How is your sleep — and what is sleep deprivation costing you?

When did you last move your body in a way that genuinely felt good?

What physical self-care practice has been falling to the wayside?

EMOTIONAL & RELATIONAL ZONES · The inner and community life

How would you describe your emotional health this week?

What are you feeling that you haven't named out loud yet?

Who in your life is genuinely fueling you right now?

Where are you giving energy without replenishing it relationally?

What does your gratitude practice look like this week?

What I AM declaration has been hardest to believe lately?

Who in your support system have you not connected with recently?

What would a healthier emotional boundary look like in one key relationship?

SPIRITUAL & PURPOSE ZONE · The anchoring life

How connected do you feel to your purpose right now?

When did you last experience genuine stillness or wonder?

What spiritual practice has been most alive for you lately?

What has been going quiet in your spiritual life that you miss?

What does your calling look like when you are fully fueled?

What does your inner life need right now that nothing else can give it?

What are you most grateful for in this season — even the hard parts?

What would it look like to lead from spiritual fullness this week?

VISION & FUTURE BLUEPRINT · Connecting to the declared life

What does your 4-Zone health look like one year from now?

What gap between your current zone and your declared vision is most important right now?

What would you regret not investing in your health?

What does your best fueled year ever look like across all four zones?

What lights you up about the health vision you've declared?

If you had no fear and no Dream Robbers, what would you pursue?

What zone is calling you toward your next level of growth?

What are you building toward — and who benefits when you get there?

CLOSING & AFFIRMATION · Session closers

What's your biggest takeaway from today's session?

What shifted in how you see yourself or your health today?

What are you most committed to before we meet again?

What would you like to remember most from this conversation?

What do you need to hear yourself say right now?

What are you most proud of about how you're showing up for yourself?

What I AM declaration do you want to carry into this week?

You've got this — what is your one bold next step for your health?

★ Questions drawn from Layla McGlone's 20+ years of coaching practice · Applied through the FUELED 4-Zone Health Framework ★

09

Coaching Agreements — Sign at Session 1

These are the foundation of the coaching relationship — review and sign together

These are not formalities. They are the relational contract that makes great FUELED coaching possible. Review them together at Session 1. Sign them together. Return to them whenever the relationship needs recalibration.

#	As Your FUELED Coach, I Will…	As Your Coachee, I Will…
1	Listen intently and without judgment across all four zones of your life	Be coachable and genuinely open to new health practices and perspectives
2	Hold you accountable to every Action Plan with care and honesty	Fulfill every commitment I make — with consistency, not just intention
3	Bring encouragement, new perspectives, and 4-zone health wisdom to every session	Begin and end our sessions on time — honoring both of our commitments
4	Challenge you to live more intentionally across your Physical, Emotional, Relational, and Spiritual zones	Complete Action Plans and send my #1 health need 24 hours before each session
5	Keep all discussions strictly confidential — always	Prepare topics, questions, or tool reflections in advance
6	Continue investing in my own 4-zone health and FUELED practice for your benefit	Provide candid and honest feedback about what is and isn't working
7	Celebrate your wins specifically and consistently — because progress fuels the next step	Pursue a growth mindset and bring my whole self to every session

Coachee Signature

Date

Coach Signature

Date

10

Action Plan Tracker + FUELED Goals Sheet

Copy for each session — the record of growth in motion

Name

___________________________

Session # / Date

___________ / ___________

Next Session

___________________________

GOOD & NEW — Wins + Health Celebrations Since Last Session

What went well in any of the 4 zones…

Action Plan 1 — Zone: _______________

Next Step:

Due Date:

Evidence of Completion:

Support Needed:

Action Plan 2 — Zone: _______________

Next Step:

Due Date:

Evidence of Completion:

Support Needed:

Hot Topic for Next Session:

30 · 90 · 180 DAY FUELED GOALS — Complete Before Session 1

Write three whole-person health goals for each period. Be specific, honest, and bold about what you want to build across your 4 zones.

#	💙 30-Day Goals — Physical Foundation	💛 90-Day Goals — Mindset & Energy	💚 180-Day Goals — Full 4-Zone Vitality
1	Specific health habit or practice…	Mindset or energy shift…	Full 4-zone vision goal…
2
3

11

Session Follow-Up + Growth Wins Tracker

Follow up within 24 hours — always · Quarterly celebration record

Following up after every session is one of the highest-trust behaviors a FUELED coach practices. It reinforces commitments, creates a written record of whole-person growth, and communicates that the session mattered beyond the room.

SUBJECT: Your FUELED Session Recap + Action Plan · [Date]

Hi [First Name], What a great session today. Here is your recap: GOOD & NEW: [Write what they celebrated. Be specific. Use their own words. Make them feel genuinely seen.] YOUR ACTION PLANS: 1. [Action Plan #1] · Zone: [zone] · Due: [date] · Evidence: [how you'll know it's done] 2. [Action Plan #2] · Zone: [zone] · Due: [date] HOT TOPIC FOR NEXT SESSION: [Topic they named — or the zone that most needs attention next time] NEXT SESSION: [Date] · [Time] · [Format] Please send me your #1 health need 24 hours before we meet. It is my honor to be on this journey with you. [Your Name] · [Title] · [Contact]

GROWTH WINS TRACKER — Quarterly Celebration Record

Complete one column per quarter together. This growing record of transformation gives your coachee visible proof of how far they've come — across all four zones. Return to it whenever they need a reminder of their own growth.

Q1 · Months 1–3

BIGGEST WINWhat health achievement mattered most?

ZONE SHIFTWhat changed in how you fuel yourself?

MOST PROUD OFWhat took real courage in your health?

CELEBRATINGHow did you honor this season's growth?

Q2 · Months 4–6

BIGGEST WIN

ZONE SHIFT

MOST PROUD OF

CELEBRATING

Q3 · Months 7–9

BIGGEST WIN

ZONE SHIFT

MOST PROUD OF

CELEBRATING

Q4 · Months 10–12

BIGGEST WIN

ZONE SHIFT

MOST PROUD OF

CELEBRATING

My Annual FUELED Declaration

"This year I committed to ___________________________________________

and I showed up. I fueled myself. I grew. I led from fullness. I am not the same person."

12

Your Charge — Go Serve at the Highest Level

You didn't stumble into this. You were positioned and purposed for this season.

You Didn't Stumble Into This.

The people you are about to serve have been waiting — whether they know it yet or not. They are running on borrowed energy. They are navigating complex lives with compromised reserves. And you have been given the tools, the framework, and the calling to help them build something different. Step out. Don't shrink back. You've got this.

LEVERAGE YOUR TOOLS

Prepare, don't improvise. The FUELED System is your scaffolding — study the tools before you deploy them. The coach who knows the 4-zone framework becomes the framework in the room. Your coachees will feel the difference between a prepared facilitator and an unprepared one within the first ten minutes.

Each tool is a door. The Health Wheel opens the door to honest self-assessment. The Future Blueprint opens the door to vision. The Mindset tool opens the door to identity. The Action Plan opens the door to ownership. Your job is to hold each door open and invite people through — not push them.

LEAD FROM YOUR STRENGTHS

You bring what no tool can. Your lived experience. Your instincts. Your 4-zone wisdom earned through your own hard seasons. The tools amplify what you bring. They do not replace who you are. Your natural strengths as a communicator, a leader, and a person who genuinely cares — those are your greatest FUELED coaching assets.

Stay curious, not clever. The most powerful FUELED coaching moments come not from having the right answer — but from asking the right question and trusting the silence that follows. Ask more than you advise. Lead with questions before conclusions.

PLAN WELL, DELIVER EXCEPTIONALLY

Preparation is an act of love. When you arrive to a session having reviewed your coachee's 4-zone progress, knowing their current health challenges, and anticipating where they need to be challenged or supported — your coachee feels it. That level of care communicates: you matter. Your vitality matters. I did not show up empty-handed for you.

Deliver with presence, not perfection. There will be sessions that feel flat. Conversations that go sideways. Moments where you don't know what to say. That is coaching. The standard is not perfection — it is presence. Be there. Stay curious. Hold space. End with affirmation. That is always enough.

REMEMBER WHO YOU'RE SERVING

Your coachees are not health projects. They are whole people — with complicated lives, real Dream Robbers, and extraordinary potential running beneath the surface of their depletion. Behind every 4-Zone Health Wheel score is a human being who is trying to show up better for the people who depend on them. Honor that. Every session. Without exception.

Small shifts produce lasting health change. A question you ask today might be the one they carry for ten years. A reflection you offer might unlock the self-care practice that reshapes their entire family culture for decades. The work you do here matters far beyond the hour.

Three Truths Every FUELED Coach Carries

We cannot give away what we haven't received. Position yourself to keep growing alongside those you serve.

Consistency builds trust. The most powerful thing you do is show up — session after session — fueled and present.

You are not here to fix people. You are here to call out the vitality and greatness that is already inside them.

Your Facilitator Affirmation — Say This Before Every Session

"I am made for this.
I am designed to call out greatness and vitality in others.
How honored am I that I get to serve people this way?"

This is your season.

There is no doubt you are positioned and purposed to fuel others toward their very best.

Step out. Don't shrink back.

"Go — fuel others, and lead on." — Layla McGlone · Capacity OS™

"Your destiny hinges on your next best decision."Layla McGlone · Capacity OS™ · capacityos.co · support@capacityos.co